22. SaaS Company Workflow
Tier: Pro + Agency | Part: Company Workflow Simulations
Mid-Size SaaS Documentation Structure
A mid-size SaaS company (like NotiFlow post Series A) has:
- Dedicated documentation team (2–5 writers)
- Formal review process
- Documentation standards and style guide
- Multiple products to document
Documentation Team Roles
| Role | Responsibility |
|---|---|
| Lead Technical Writer | Standards, review, complex docs |
| Technical Writer | Endpoint docs, guides, tutorials |
| Developer Advocate | Code examples, tutorials, community |
| Editor | Quality review, consistency |
Review Process
Writer drafts → Self-review → Engineer accuracy review →
Editor style review → PM sign-off → Publish
NotiFlow Series A Simulation
Team: 1 lead writer, 2 writers, 1 developer advocate Process: 3-stage review (engineer, editor, PM) Cadence: Docs ship with every product release Standards: 7Forge style guide enforced across all content
Checklist
- Documentation team structure defined
- Review process documented
- Style guide enforced
- Documentation included in release process